Privacy Policy

Ares Collective LLC ("ARES", "we", "our") respects your privacy. This policy describes what information we collect, why we collect it, and the choices you have.

Information we collect

• Order information: name, shipping and billing address, email, phone, and payment details processed by our payment provider.
• Account information: email, password (hashed), and order history if you create an account.
• Marketing information: email address, if you subscribe to our newsletter.
• Usage information: IP address, browser type, pages visited, and referring URL, collected via cookies and analytics.

How we use it

• To fulfill and ship orders and provide customer support.
• To send transactional email (order confirmations, shipping updates).
• To send marketing email, only if you have opted in. You may unsubscribe at any time via the link in every email.
• To improve site performance, product selection, and prevent fraud.
• To comply with legal obligations (tax, accounting, law-enforcement requests).

Cookies & analytics

We use first-party cookies for cart and session functionality, and analytics cookies (such as Google Analytics or Shopify Analytics) to understand aggregated site usage. You can disable cookies in your browser settings; some site features may not work as expected.

Third parties

We share information only with service providers who help us operate the business: payment processors (Stripe, Shopify Payments), shipping carriers (USPS, UPS, FedEx, DHL), email platforms, and analytics providers. We do not sell your personal information.

Your rights

You may request access to, correction of, or deletion of your personal information by emailing hello@arescollective.co. Residents of California (CCPA) and the EU/UK (GDPR) have additional rights, including the right to opt out of the sale or sharing of personal information and to lodge a complaint with a supervisory authority.

Data security & retention

We use industry-standard encryption in transit (TLS) and store data with reputable providers. We retain order data for the period required by tax and accounting law (typically 7 years).

Children

Our site is not directed to children under 16. We do not knowingly collect personal information from children.

Changes to this policy

We may update this policy from time to time. Material changes will be posted on this page with a new "Last updated" date.

Contact

Privacy requests: hello@arescollective.co.